SAP Solution Manager

Solution Manager has become an essential tool in any SAP environment.

From SAP AG, there is an emphasis on creating a system that can handle both documentation and implementation in all types of SAP projects.

Solution Manager is meant to be more than just a document management system. SAP has therefore developed a comprehensive method and tool environment for the implementation and subsequent support of SAP solutions.

Solution Manager ensures coherence in development and support work. One example is modification requests and transports.

The system integrates documentation of modifications with the management and reporting of transports. In addition, a fully integrated help desk system is included in Solution Manager, which adheres to the ITIL processes.

Segmenta delivers the right solution

Segmenta has experience with Solution Manager from projects for several businesses. Segmenta is therefore a natural choice for any business considering actively using Solution Manager.

Segmenta can handle the entire process, everything from the analysis to determining which functionality is to be used in the implementation itself. Segmenta recommends using Solution Manager for the documentation of all types of SAP projects, and the active use of Solution Manager in SAP infrastructure, both for managing modification requests and transports, and for monitoring the SAP infrastructure itself.

Segmenta handles Solution Manager projects within the following areas:

• Implementation of SAP Solutions
• Service Desk/Help desk
• Solution Monitoring
• Service Delivery
• Upgrading of SAP Solutions
• Change Request Management

Contact Segmenta for a non-binding quote if you plan on using Solution Manager more actively. Good advice and proper guidance before the beginning of a project often lead to successful implementation – and not least – better cost management.