The service sector

The performance of service companies is most often completely dependent on effective IT support.

Moreover, IT is often used in the direct communication with the customer in relationship to marketing, sales, delivery and any subsequent service on the product sold.

Service includes a considerable element of personal contact between the producer and customer – a "social interaction" if you will.

This can be in connection with the ordering process, in which the customer searches for information on a website; or it may be in connection with the actual delivery of the service e.g. travel booking or package and letter delivery. The IT-related challenge for the service company is to create an effective coherence between the customer oriented systems and the company's delivery system.

Effective integration is the key to creating the best results, both from the customer's and the business' perspective.

Segmenta combines industry insight with SAP

Segmenta has considerable experience in delivering SAP solution to service companies, and has built up significant competence concerning the industry's special challenges. This is particularly true for service companies with many customers, where we have experience that is based on our projects for the energy sector.

Segmenta's consultants possess great insight into the construction of SAP Customer Relationship Management (CRM) solutions, as well as SAP Business Intelligence solutions. Both solutions make up central elements of effective IT support of today’s service company.

Segmenta has completed assignments for the following types of service companies:

• Retail and wholesale merchants
• Energy and utility companies
• Transport companies
• Public service

Segmenta places great emphasis on delivering the solution within SAP standard by using SAP Best Practice methods. This ensures the best and least expensive solution in the long run.

The combination of business insight and thorough knowledge of the features of SAP are an essential prerequisite for ensuring the right SAP implementation.

By consciously focusing on a small number of industries, Segmenta's consultants have built up the experience needed to ensure high quality in everything we deliver.

Facts about Segmenta

Danish SAP consultancy founded in 2000

More than 50 experienced consultants

Annual growth of more than 40%

Certified SAP service partner

Gazelle 2006 and 2007 (award from Børsen newspaper in Denmark)

Denmark’s best system integrator in 2006 and 2007 (Computer World magazine); Denmark’s most competent IT company in 2006 (Computer World magazine)

Offices in Denmark and Norway